Privacy and Disclaimer
In this Privacy and Disclaimer Statement (‘statement’):
The City means the City of Stirling.
The City’s website means ‘www.stirling.wa.gov.au’ and any City of Stirling website accessed from that site.
User means a person who uses ‘www.stirling.wa.gov.au.’ or any City of Stirling website accessed from that site.
This statement provides information regarding the use of the City’s website and the privacy of its users and their information. The City values the privacy of its customers and stakeholders and manages the privacy risks of the information it collects about them.
There are risks associated with the transmission of data through the internet. Users should make their own judgement of the potential risks when deciding to use the City’s website.
Collection and use of personal information
The City collects information about its customers and stakeholders:
- In the performance of its services and functions
- As required by law
- Through correspondence, communication and service requests from customers and stakeholders; and
- Through online data and metadata collection.
Generally, when users submit information to the City, the City uses that information to respond to their correspondence or service request.
Site data collected
When visiting the City’s website, the City logs a record of the user’s visit. The City records this information:
- for statistical purposes
- to monitor use of the City’s website
- to discover what information is most and least used; and
- to customise the site for users.
The information logged when users access the City’s website includes:
- Details of the server and internet provider users are accessing the City’s website from
- Details of user’s access of the City’s website
- Details of the operating systems, devices and software used to access the City’s website
- Details of the performance of user’s access of the City’s website; and
- Details of any other website, social media platform, code or link that directed the user to the City’s website.
The City will not identify a user or their browsing activities except for in the following circumstances:
- to investigate improper use of the City’s Internet facility, a breach of the law, misconduct or corruption; or
- where requested by a law enforcement agency.
To unsubscribe or request deletion of the data collected, please contact the City via the contact us page.
Protection, security and storage
The City has a formal risk management framework which identifies and controls information management risks, including legislative requirements governing information management.
The City works actively to ensure that information about customers and stakeholders is stored securely and accessed for approved purposes only.
Disclosure of information to third parties
The City will disclose customer and stakeholder information to third parties in the following circumstances:
- With the consent of the customer or stakeholder, express or implied;
- As required by law or in response to a request from an investigative authority;
- To complete the purpose or function for which the information was provided;
- To improve the purpose or function for which the information was provided;
- To customise content or measure effectiveness in conjunction with the City’s digital advertising channels;
- With government agencies and entities to improve the accuracy of customer information.
Cookies
Cookies are pieces of information or small files that the City’s website sends to a user’s hard drive to record a user’s preferences when browsing the City’s website.
A cookie may remain on a user’s computer after the Internet session finishes. The City’s website uses cookies for the following purposes:
- Security - to enable features that help detect security threats.
- Customisation - to recognise returning users for measurement purposes and to better customise content to user preferences.
- Verification - to verify users and tailor content for users who have an account or have logged into the City’s services.
- Digital marketing and functionality - to record how users navigate the City’s website, including page views and usage data, and to customise content and deliver relevant digital communications. The City may use this data in conjunction with data received from other channels to share relevant advertisements.
Social media
The City uses third party social media websites and applications to perform its functions.
Each individual social media site has their own privacy policies.
Google Analytics
Google Analytics and Google Optimize are services provided by Google, Inc. (Google).
When Google is used as a browser, Google Analytics uses cookies and tracking codes to help analyse how users use the City’s website. Google Optimize uses cookies to measure how different users respond to different content. The information generated is transmitted to and stored on servers in the United States.
The City will use Google Analytics and Google Optimize information to:
- evaluate use of the City’s website and mobile site
- receive reports for the City on website activity; and
- provide other services relating to website activity and Internet usage.
Google has their own privacy policies.
Third party links
The City’s website contains links to third party websites. This statement does not apply if a user accesses a link and leaves the City’s website.
The City is not responsible for services or information on third party websites.
Accessing personal information
Under the Freedom of Information Act 1992, a person has rights to access, correct and protect their personal information.
Visit our Freedom of Information page for further information.
Public internet services
The City monitors the public’s use of its free Wi-Fi networks and the public computers at its libraries.
The City will not identify a user or their browsing activities except for in the following circumstances:
- to investigate improper use of the City’s Internet facility, a breach of the law, misconduct or corruption; or
- where requested by a law enforcement agency.
Disclaimer
The City attempts to ensure that the content presented on its website is accurate, current and reliable at the time it was created or last modified. To the extent permitted by law, the City disclaims liability for users accessing the City’s website, including but not limited to:
- The accuracy of information on the City website
- The appropriateness or functionality of services offered on the City’s website
- Third party links
- Any inability to access or use the City’s website or any part of it; and
- The use of automatic translation services to translate the City’s website.
Users must make their own enquiries and rely on their own decision making and professional advice in relation to information and services on the City’s website.
Copyright
All content that appears on the City’s website, including but not limited to website pages, documents, graphics, audio and video, is protected by the Copyright Act 1968 and is owned by the City of Stirling unless otherwise specified.
Shaping our City
Terms of service
We'd like everyone to enjoy their experience here so we have put together these guidelines for our Shaping our City platform.
- Please keep questions on-topic
- Please treat others with respect and consideration
- If someone or an organisation hasn’t given you their express permission to use their name please don’t
- Make sure that what you post is also factually correct, legal, isn’t defamatory; threatening, abusive, discriminatory, offensive or invades a person’s privacy or infringes copyright or other intellectual property rights
- Do not use swearwords or inappropriate language which may offend; this includes swearwords with asterisks or other symbols replacing some letters
- You may not post any advertising, spam, selling and links to external sites
- Please do not post personal information including account numbers, addresses or other details
- You should only post the same question once
- If questions are considered vexatious, the City reserves the right to not publish
- A question does not constitute a formal submission, the purpose is to allow you to be informed prior to making a submission.
The City reserves the right to not publish questions or to answer anything deemed to violate the terms and conditions.
Further information
This privacy statement replaces all other privacy statements previously applicable from the date of this privacy statement’s first publication. The City may revise this privacy statement and disclaimer at any time.
If users wish to clarify anything about this site or have concerns regarding privacy, please contact us.
