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This page provides information about on-demand waste collections including skip bins, mattresses, white goods and e-waste. Learn how to request on-demand waste bins and how you can request for additional skip bins to your residential property.
The City replaced household bulk hard waste verge collections with a range of on-demand collections, allowing residents to dispose of these items year-round, at a time when it is needed.
Types of on-demand waste collections
- A skip bin collection accepts general bulk hard waste, furniture, timber sports equipment and floor coverings
- A mattress collection accepts mattresses and mattress bases
- A white good collection accepts fridges and/or freezers, stoves, washing machines, dishwashers and clothes dryers
- An e-waste collection accepts computers and/or laptops, desktop printers and televisions.
On-demand waste online services
Skip bins
Who can book and how many times
- Residential property owners or renters who pay for waste services receive one free 3m3 skip bin per year for their property. If you are unsure of your on-demand entitlements for the year, you can view your balance here
- If you have already used your free skip bin service for the year, you can book an additional skip bin for $85
- Please note: Commercial properties are not eligible for on-demand collection services and will not receive tip passes.
Before you book
- Have you considered donating, reusing or recycling the items instead?
- Ensure you have a free service entitlement available and/or book an additional skip bin
- Ensure you are aware of the collection delivery timeframes and schedule
- Ensure you are familiar with what you can and can't fill your skip with
- Check that you meet the acceptable verge conditions to accommodate a skip bin.
Delivery and collection timeframes
- Delivery and collection of skip bins occur between 6.00am - 6.00pm from Monday to Friday, excluding public holidays
- Skip bins will be collected two business days after delivery
- If the collection day falls on a public holiday, it will be collected on the next business day
- Weekday skips are delivered Monday, Tuesday or Wednesday and will remain on your property for two nights and one full day
- Weekend skips will be delivered Thursday or Friday and will remain on your property over the weekend, with collection scheduled for Monday or Tuesday of the following week.
- In the event of bad weather, your items will still be collected. Please ensure they are placed on your verge for collection as per normal.
| Delivery Day | Collection Day |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
The hirers/residents responsibilities
- Place only suitable materials in the skip bin and remove any unsuitable items before collection
- Items don't need to be bagged before placing them in the skip bin
- If a bin is contaminated, residents have 24 hours to correct it
- Do not fill the bin beyond the marked line, as overfilled bins won’t be collected
- Residents have 24 hours to address overfilled bins; otherwise, an additional skip bin will be required at a cost of $85.
| The following items are ACCEPTED | The following items are NOT ACCEPTED |
|---|---|
|
|
Do you have room for a skip bin?
- Before booking a skip bin, ensure your verge meets the necessary conditions
- If you are unsure, book a verge inspection before proceeding to make a skip bin booking
- Skip bin dimensions are:
- 1.2 metres in height, 1.9 metres in length, and 1.75 metres in width
- Base size of 2.0 metres by 1.5 metres
- Skip bins are 3 cubic metres in size and do not have a fold-down door facility.
Verge conditions required for successful delivery:
- Skip bins must be presented on the verge and will not be collected from private property i.e. behind verge line, behind gates, from your carport, leaning against your garage/walls, etc.
- Skip bins will be placed on the verge next to your driveway, unless deemed unsafe
- Where possible, skip bins will only be placed on verge belonging to booked address
- Skip bins will not be delivered to vacant blocks
- Skip bins are not permitted to overhang the footpath
- Skip bins cannot be delivered to laneways
- Driveways will not be considered if the property has a sufficient grass verge. Before booking, a verge inspection is required to determine the most accessible area for placing skips at the driveway entrance.
Types of verges
Verges with the following will require a verge inspection prior to being booked:
- Paved or bricked
- Liquid limestone
- Exposed aggregate paving
- Woodchips/gravel/pebbles.
Skip bins FAQs
You can book and pay for an additional skip bin at a cost of $85 here.
Verge conditions required for a successful skip bin delivery
- Where possible, skip bins will only be placed on the verge belonging to the booked address
- Skip bins are 1.90 metres long, 1.20 metres high, and 1.75 metres wide and require sufficient room on the verge
- Verges with paving or synthetic turf will require inspection prior to being booked.
Entitlements and timings
- Residential properties can access this service once per financial year (1 July to 30 June)
- Skip bins will be collected two business days after delivery
- Delivery and collection timeframes are between 6.00am - 6.00pm from Monday to Friday, excluding public holidays
- Cancellation or rescheduling of a skip bin shall be received no less than 3 working days prior to the scheduled delivery date or the service may be forfeited.
The Hirers/Residents responsibilities
- Over filling of the bin will require a second bin to be requested to dispose of the additional waste, at a cost of $85
- Skip bins should not be filled any higher than the marked line on the bin and with no items sticking out the top of the bin
- Only the correct materials are placed in the bin and any incorrect materials must be removed prior to collection
- Ensure you are aware of the correct and proper loading of the bin to reduce dust, and avoid debris or other material blowing or falling from the bin during transportation.
If any of the above conditions cannot be met, please book a verge inspection.
Items don't need to be bagged before they are placed in skip bins.
The following items are ACCEPTED:
- Furniture
- Timber
- Sports equipment
- General bulk hard waste
- Floor coverings
The following items are NOT ACCEPTED:
- Hazardous waste/gas bottles
- Electronic waste (E-waste)
- Liquids including oil and paint
- Mattresses and bases
- Asbestos
- Automobile (car parts, tyres, batteries)
- White goods
- Building material (concrete, cement, gyproc, rio bar)
- Sand, bricks, paver, tiles and rubble
- Trade or commerical waste
- Green waste
- Food waste
For a full list of items, please view the A - Z waste guide.
Unfortunately, we are unable to reschedule or change existing bookings. However, residents can cancel an existing booking before making a new one. If booked within the agreed time frames, you will avoid forfeiting your entitlements.
Please note that changes must be made at least three working days before the scheduled delivery date to avoid service forfeiture.
If your skip bin was not collected on the scheduled day, please contact the Customer Contact Centre for more information.
We suggest breaking up your bulk hard waste to ensure they fit in the skip bin, or you can use your tip pass to dispose of the waste at the Recycling Centre Balcatta (RCB).
We recommend that residents place their items out no more than 24 hours before the scheduled collection day to prevent illegal dumping. If illegal dumping occurs, please submit an illegal dumping report.
During the delivery process, our skip bin driver encountered challenges that prevented direct placement on your property. These challenges could include blocked access or an unsuitable area near your property. In these situations, we may need to use a nearby area that is not directly on your property.
Mattresses
Collection conditions
- Residents are entitled to a one-time mattress collection per financial year per property
- A maximum of six mattress items can be collected as part of this service
- One mattress and one mattress base counts as two items, and foam cot mattresses are also accepted.
- Mattress items can only be placed on the verge belonging to the address booked
- On-demand collection services will not be available for vacant blocks.
Before you book
- Ensure you have a free service entitlement available - you can view your balance here
- Have you considered donating, reusing or recycling the items instead?
- Be aware of the collection delivery timeframes and schedule
- Familiarise yourself with what is accepted and not accepted for collection
- Check if you meet the acceptable verge conditions.
Cancellation of an existing booking
You can easily cancel your existing booking before making a new one. Please ensure that changes are made at least three working days before the scheduled delivery date to avoid service forfeiture and to receive your entitlement back.
Do you have room on your verge?
Mattress collections require a certain amount of space, so before you book your collection, check that you can meet the acceptable verge conditions. If your property does not have sufficient verge space on which to place the items, please book a verge inspection.
Delivery and collection timeframes
- Delivery and collection of mattress collections take place from Monday to Friday, excluding public holidays
- Mattress items will be collected between 6.00am - 6.00pm on the confirmed collection date
- Residents are required to place items on the verge no earlier than 24 hours before the collection date
- If your items are not presented for collection on the confirmed date, you will forfeit your allocation for the financial year
- In the event of bad weather, your items will still be collected. Please ensure they are placed on your verge for collection as per normal
- Cancellation or rescheduling of a mattress collection shall be received no less than two working days prior to the scheduled collection date or the service may be forfeited.
Tips for a successful mattress collection
- Items must be presented on the verge and will not be collected from private property i.e. behind verge line, behind gates, from your carport, leaning against your garage/walls etc
- Items you have should not extend beyond the boundary of your property and onto the public footpath or sidewalk. It’s important to keep these areas clear for pedestrians.
| The following items are ACCEPTED | The following items are NOT ACCEPTED |
|---|---|
|
|
Mattress collection FAQs
No. Cancellation or rescheduling of a collection requires at least two working days prior to the scheduled collection date. Your allocation will be forfeited for the financial year, unless changes have been made before the cut-off date.
We recommend that residents place their items out no more than 24 hours before the scheduled collection day to prevent illegal dumping. If illegal dumping occurs, please submit an illegal dumping report.
Your mattress is taken to a mattress recycler that is approved by the Australian Bedding Stewardship Council (ABSC) where each material is separated manually. The steel is sent to Australian scrap metal recyclers, foam to carpet-underlay manufacturers and bed bases to local industry for mulch. For more information, please view our 'Journey of Waste' video playlist.
White goods
Collection conditions
- Residents are entitled to a one-time white goods collection per financial year per property
- A maximum of four white goods items can be collected as part of this service
- Items can only be placed on the verge belonging to the address booked
- On-demand collection services will not be available for vacant blocks.
Before you book
- Ensure you have a free service entitlement available - you can view your balance here
- Have you considered donating, reusing or recycling the items instead?
- Be aware of the collection delivery timeframes and schedule
- Familiarise yourself with what is accepted and not accepted for collection
- Check if you meet the acceptable verge conditions.
Cancellation of an existing booking
You can easily cancel your existing booking before making a new one. Please ensure that changes are made at least three working days before the scheduled delivery date to avoid service forfeiture and to receive your entitlement back.
Delivery and collection timeframes
- Collections take place from Monday to Friday, excluding public holidays
- Items will be collected between 6.00am - 6.00pm on the confirmed collection date
- Residents are required to place items on the verge no earlier than 24 hours before the collection date
- If your items are not presented for collection on the confirmed date, you will forfeit your allocation for the financial year
- In the event of bad weather, your items will still be collected. Please ensure they are placed on your verge for collection as per normal
- Cancellation or rescheduling of a white goods collection shall be received no less than two working days prior to the scheduled collection date or the service may be forfeited.
Tips for a successful white goods collection
- Items must be presented on the verge and will not be collected from private property, i.e. behind verge line, behind gates, from your carport, leaning against your garage/walls etc.
- Items you have should not extend beyond the boundary of your property and onto the public footpath or sidewalk. It’s important to keep these areas clear for pedestrians.
- Doors do not need to be removed from fridges and freezers
- Food must be removed from fridges and freezers prior to placing on the verge for collection
- Fridge and freezers to be placed upright, if possible.
| The following items are ACCEPTED | The following items are NOT ACCEPTED |
|---|---|
|
|
White goods collection FAQs
No. Cancellation or rescheduling of a collection requires at least two working days prior to the scheduled collection date. Your allocation will be forfeited for the financial year, unless changes have been made before the cut-off date.
We recommend that residents place their items out no more than 24 hours before the scheduled collection day to prevent illegal dumping. If illegal dumping occurs, please submit an illegal dumping report.
All white good items are safely degassed before being sent to Australian scrap metal recyclers. For more information, please view our 'Journey of Waste' video playlist.
E-waste
Collection conditions
- Residents have access to one free e-waste collection service per financial year per property
- A maximum of six items can be collected, such as computers, televisions, printers and scanners, as part of this service
- Items can only be placed on the verge belonging to the address booked
- On-demand collection services will not be available for vacant blocks.
Before you book
- Ensure you have a free service entitlement available - you can view your balance here
- Have you considered donating, reusing or recycling the items instead?
- Be aware of the collection delivery timeframes and schedule
- Familiarise yourself with what is accepted and not accepted for collection
- Check if you meet the acceptable verge conditions.
Cancellation of an existing booking
You can easily cancel your existing booking before making a new one. Please ensure that changes are made at least three working days before the scheduled delivery date to avoid service forfeiture and to receive your entitlement back.
Did you know?
Smaller e-waste appliances can be dropped off for free at the Recycling Centre Balcatta. Please visit the Recycling Centre Balcatta (RCB) website for more information.
Delivery and collection timeframes
- Collections take place from Monday to Friday, excluding public holidays
- Items will be collected between 6.00am - 6.00pm on the confirmed collection date
- Residents are required to place items on the verge no earlier than 24-hours before the collection date
- If your items are not presented for collection on the confirmed date, you will forfeit your allocation for the financial year
- In the event of bad weather, your items will still be collected. Please ensure they are placed on your verge for collection as per normal.
Tips for a successful e-waste collection
- Items must be presented on the verge and will not be collected from private property ie. behind verge line, behind gates, from your carport, leaning against your garage/walls etc
- Items you have should not extend beyond the boundary of your property and onto the public footpath or sidewalk. It’s important to keep these areas clear for pedestrians.
- Small e-waste items and microwaves can be dropped off at the Recycling Centre Balcatta at no cost.
| The following items are ACCEPTED | The following items are NOT ACCEPTED |
|---|---|
|
|
E-waste collection FAQs
No. Cancellation or rescheduling of a collection requires at least two working days prior to the scheduled collection date. Your allocation will be forfeited for the financial year, unless changes have been made before the cut-off date.
We recommend that residents place their items out no more than 24 hours before the scheduled collection day to prevent illegal dumping. If illegal dumping occurs, please submit an illegal dumping report.
Once your e-waste is collected, it is transported to a recycling facility, where they carefully sort and separate materials and metals for recycling, to be used again for future manufacturing processes. For more information, please view our 'Journey of Waste' video playlist.
Sorting your waste correctly
Sorting your waste in our three bin system is simple with the help of our Waste and Recycling Guide or our A - Z waste guide. When we sort our bins correctly we can divert waste from landfill and recover valuable resources for recycling, creating a more sustainable future for our community.
Journey of waste
Learn about our on-demand waste collection service, eligibility, and disposal destinations. Explore our ‘Journey of waste’ video playlist for more details.
